IT Support

What do I do with my Chromebook over summer break?

Grades TK through 11 will keep their Chromebooks at home throughout the summer. Senior turn in theirs as a prerequisite before graduating. Chromebooks are to return with the student fully charged and operational for the first day of school.

• Remember that Emmanuel’s “Computer & Internet Acceptable Use Policy” found in the Student Handbook is to be followed regardless of where the device is located.

• Students and families are responsible for the general care of the Chromebook they have been issued by the school. 

• Students should never leave their Chromebooks unattended unless properly secured.

• All Chromebooks are the tagged property of Emmanuel Christian Academy and as such may be inspected upon request. 

WHAT ARE THE STEPS FOR SUPPORT IF I HAVE A PROBLEM WITH MY CHROMEBOOK AT HOME?

1. Contact Vivacity Support at support@vivacitytech.com at any time to receive a call back M-F from 8am-7pm EST. In addition, tickets will be automatically forwarded to ProStratus (Emmanuel’s IT Contractor) for on-site support collaboration.

2. Call Support Number 877-731-2069 x 2 only if necessary

3. You can also create a Chromebook Support Ticket instead of calling or emailing.

   • Go to https://www.vivacitytech.com/ 

   • Click "Summit Repair Ticket"

   • Enter Serial number and search

   • Enter brief description on the issue and submit

WHAT IF I ACCIDENTALLY BREAK OR DESTROY MY CHROMEBOOK?

• Accidental breakage or destruction of a Chromebook or power supply will be covered one-time. All subsequent losses will be the student’s responsibility to pay for the repair or replacement (work with Vivacity Support for payment).

• Send an email to support@vivacitytech.com AND to Mr. Noel at snoel@ecaoh.com. Mr. Noel will make arrangements to set up your replacement Chromebook.

WHAT IF I LOSE MY PASSWORD OR WANT TO RESET IT?

• TK-4th - Check with your homeroom teacher.

• 5th-12th - Students have the ability to reset their own password through their Gmail account (click the picture icon). 

• Students who forget their password can click the “Forgot Password” link when logging into the Chromebook and follow the instructions.

WHAT IF I NEED TO SET UP A PRINTER?

1. Make sure your printer is connected to your home network via WIFI or Ethernet cable.

2. At the bottom right, select the time.

3. Select Settings.

4. At the bottom, select Advanced.

5. Under "Printing," select Printers.

6. Under "Available printers to save," next to your printer, select Save.

7. Check that your printer appears at the top, under "Saved printers."

WHAT IF I NEED TO CONTACT EMMANUEL’S IT SUPPORT ENGINEER FOR SOMETHING UNRELATED TO CHROMEBOOKS?

• Send an email to itsupport@ecaoh.com. Allow 24-36 hours for a response. Thank you.

Link Chromebook FAQ PDF

LiNK Chromebook Student Handbook Policies PDF